Live Chat for Sales & Support

Add live chat to your website and help customers before they leave

Why we built live chat

In 2014 our customers started to ask if we had a live chat solution. We had decided not to build a live chat solution as there were already 100+ solutions available. We made recommendations and still our customers kept coming back with the request. We asked why?

"We want something simple like your co-browsing solution"

The Result

We decided to build live chat together with our customers.
The goal was to better match the needs of the contact center agents.
Now they can perform the same tasks with fewer steps.

 

Pricing

Immediate assistance? Call us: +31 20 68 16 734

Features

Co-browsing

We integrated co-browsing into our live chat. This makes it a easier to understand and help the customer.

 

Proactive chat

Once you are logged into Channel.me, visitors will be invited to chat with you automatically.

Quick Responses

Send pre-defined responses to save time and maintain consistency.

 

Pause

Receive a call? Use the Pause function to temporarily stop new chats from coming in per agent.

 

Reports

Use your current reporting system like Google Analytics to see the impact of cobrowsing with live chat.

ICT Impact

HTML code

Copy and paste this code to every page where you want the live chat button to display.

<a class="channelme-chat-btn disabled" data-group="sales">Questions? Live Chat</a>

<p id="wwwchannelme" data-code="account">0000</p>
<script type="text/javascript" src="//channel.me/siteconnect.js"></script>

StyleSheet

Copy and paste this code to your StyleSheet.

.channelme-chat-btn.disabled{
	display: none;
}
.channelme-chat-btn.enabled{
	display: block;
	z-index: 2147483646;
	position: fixed;
	bottom: 0px; right: 15px;
	background-color: black;
	border-radius: 4px 4px 0px 0px;
	-moz-border-radius: 4px 4px 0px 0px;
	padding: 0 15px;
	height: 33px;
	line-height: 33px;
	font-weight: normal;
	font-size: 16px;
	color: white;
	cursor: default;
	width: 250px;
}

Button

This is how the chat button will look like on your website.

Contact Support

Monday - Friday / 9:00 - 17:00 Amsterdam
  • support@channel.me
    30min response time
  • +31 20 68 16 734
    1min response time