Live Chat for Sales & Support
Add live chat to your website and help customers before they leave
Why we built live chat
In 2014 our customers started to ask if we had a live chat solution. We had decided not to build a live chat solution as there were already 100+ solutions available. We made recommendations and still our customers kept coming back with the request. We asked why?
"We want something simple like your co-browsing solution"
The Result
We decided to build live chat together with our customers.
The goal was to better match the needs of the contact center agents.
Now they can perform the same tasks with fewer steps.
Co-browsing
We integrated co-browsing into our live chat. This makes it a easier to understand and help the customer.
Proactive chat
Once you are logged into Channel.me, visitors will be invited to chat with you automatically.
Quick Responses
Send pre-defined responses to save time and maintain consistency.
Pause
Receive a call? Use the Pause function to temporarily stop new chats from coming in per agent.
Reports
Use your current reporting system like Google Analytics to see the impact of cobrowsing with live chat.
Questions? Call +31 20 6816734
Free Cobrowsing & Chat Demo
Want to see how Channel.me works?