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Using some simple HTML code you can add information to the blue bubble that is included in all chat requests. This is a very useful feature if you would like to create a more interactive chat experience for your customers.

Many of our customers have websites that include a login. This means that the visitor's name is known, so why not use this information to enhance the chat experience? As an example, you could simply add some code like this:

<a href="" rel="me">John Doe</a>

to retrieve the name of the visitor.

It is also possible to expand the information retrieved from a visitor using the following example: 

<dl rel="me">

<dt>Order Number</dt>

<dd>212344</dd>

<dt>Date of Birth</dt>

<dd>24/12/1983</dd>

</dl>

More information on using this tag can be found here:

http://microformats.org/wiki/rel-me

If you have any questions, feel free to contact us at support@channel.me or by using ths chat button available on the agent console.

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API Questions?

If youd like to learn more or have questions about the cobrowsing API documentation.

Note To make use of this API docs you need a partner id.

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