Messages App

Two Factor Authentication

We are going to add two factor authentication for supervisors and agents. With this addition it is possible to increase the access to the channel.me platform with a TOTP code. After logging in with their normal passwords, users will be asked to scan a code with the camera of their smartphones and…

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Security Update

Security is very important for us. Our core application platform has recently been updated with new security features. We are going to enable these features. We will enable a rate limit for authentication requests. This will make it much harder for automatic password guessing scripts to login. And…

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A new app to view all chat messages. This is escpaccialy usefull for markting or supervisors who want to read the chat messages without going online.

September 2019 Feedback (1)

Chat - Supervisor Dashboard

Several supervisor actions to follow chats, see agent availability etc.

January 2019 Feedback (1)

Customize Default Text

Option to change the default system texts which are visible to your customers. This includes: Cobrowsing requests, Chat requests and, Chat ratings In our upcoming new settings app, it's as easy as clicking on the text you want to change. A popup will appear. The changes you make will be…

October 2018 Feedback (3)

Cryptographic Protection of Communication

Together with Marc Worrell from whatwebwhat.com we have been working on cryptographically protecting the messages between clients inside our web framework. As you might know, we use zotonic.com as our base. We are very proud to have received a grant from the sidnfonds.nl in order to design and…

September 2018 Feedback (0)

Automatic javascript and css minifier.

We are going to implement automatic javascript and css minification to our web framework. Minification is a way to make code files smaller by removing comments and redundant whitespace. This means that all javascript and css files which are sent to a browser from channel.me will be smaller and load…

June 2018 Feedback (0)

User Authentication Audit Log

We are going to make it clear which agent logged on. We are also going to show failed logon attempts. The reason for this is that more and more clients have increased security demands.