The current implementation of Analytics in Channel.me covers the following statistics (per week or per agent):
- number of chats received
- number of chats answered and closed
These statistics can be found under the Analytics menu of the agent screen:
With this view you will see the current week with all chats received and answered:
Using either the arrow buttons or by clicking on the vertical bar representing the desired week, you can select which data set you want to review.
Using the agent view you can see how many chats have been handled per agent:
You can select the desired period using the dropdown on the left.
It is important to note that the functionality of the built-in Analytics will change over time as we receive feedback from our customers!
Next to the built in analytics, Channel.me also offers integration to Google Analytics. For more information on using Google Analytics with Channel.me, please see this article.
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