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Channel.me Analytics

The current implementation of Analytics in Channel.me covers the following statistics (per week or per agent):

  • number of chats received
  • number of chats answered and closed

 

These statistics can be found under the Analytics menu of the agent screen:

Anaalytics01

Weekly View:

With this view you will see the current week with all chats received and answered:

Analytics02

Using either the arrow buttons or by clicking on the vertical bar representing the desired week, you can select which data set you want to review.

 

Agent View:

Using the agent view you can see how many chats have been handled per agent:

Analytics03

You can select the desired period using the dropdown on the left.

It is important to note that the functionality of the built-in Analytics will change over time as we receive feedback from our customers!

 

Google Analytics:

Next to the built in analytics, Channel.me also offers integration to Google Analytics. For more information on using Google Analytics with Channel.me, please see this article.