Best User Experience
99.99% Server Uptime
LeaseWeb ISO 27001
Phone: +31 20 6816734

Livechat Button Availability

The Livechat button will be visible or hidden on your website depending on a number of factors as described below:

Livechat Button Available:

  • At least one agent is logged in

Livechat Button Unavailable:

  • No agents are logged in

There are also a number of scenarios whereby the Chat button is available but the visitor may not receive a reply directly:

  • Agents are logged in but in Pause mode
  • Agents are logged in but there are no available chat slots
  • Combination of the above

In this case, the visitor can send a chat request and if an agent becomes available within a minute, the chat request will arrive and can be handled. If it takes too long for an agent to become available, the visitor will receive a message stating that all agents are currently busy.

Contact Support

Monday - Friday / 9:00 - 17:00 Amsterdam
  • support@channel.me
    30min response time
  • +31 20 68 16 734
    1min response time