Using some simple HTML code you can add information to the blue bubble that is included in all chat requests. This is a very useful feature if you would like to create a more interactive chat experience for your customers.
Many of our customers have websites that include a login. This means that the visitor's name is known, so why not use this information to enhance the chat experience? As an example, you could simply add some code like this:
<a href="" rel="me">John Doe</a>
to retrieve the name of the visitor.
It is also possible to expand the information retrieved from a visitor using the following example:
<dt>Date of Birth</dt>
More information on using this tag can be found here:
If you have any questions, feel free to contact us at firstname.lastname@example.org or by using ths chat button available on the agent console.