As outlined in our previous update, changes to Chat History and Analytics have been released.
In addition to those outlined, the following changes hav [read more]
July will see a number of significant changes being released:
Chat History can be very useful to users and supervisors alike. We' [read more]
This month we introduced a new control which allows our customers to set whether the proactive [read more]
To simplify the logon process for our customers, users can now logon to our system by requesting a short-term authentica [read more]
Our documentation pages have seen a significant update this month. We hope this will help with integrations, and would love to hear your [read more]
We have updated the transfer process between support users so that Visitors receive a more infor [read more]
In February we introduced a new section to the support user's chat interface, which provides details about the Visi [read more]
January was dedicated to a number of small internal fixes along with a focus on changes which were specific to a number of individual clients which di [read more]
We have spent some time focusing our attention on improving the experience for your visitors, and have added sys [read more]
Google Chrome 80 supportWe needed to change the way we handle iFrames for an upcoming release of Google Chrome.
Chat WindowImproved chat window, break [read more]
Rate limit for authentication requestsThis will make it much harder for automatic password guessing scripts to login.
Automatic session timeoutsThis w [read more]
- Possibility to show all the sessions you are currently logged into. See: https://channel.me/logon/sessions. - Virus scanning for uploaded media item [read more]
- The entire Channel.me site is now secure https.- Big security update of our base zotonic framework. - Addition of password complexity rules. - Suppo [read more]
We have updated:
We started a new project to explore live shopping options to help our ecommerce customers generate more online sales.
The first update after our holiday period. We have updated:
We haven't written anything about updates for a long time. Not that we didn't do any updates , we just didn't take the time to write anything here. Fr [read more]
As you may have noticed on our online Roadmap (URL), we are currently working on a new user interface for channel to make it easier to choose which ac [read more]
In this update of the Channel.me live server, we have included co-browsing statistics and completely overhauled back end security to make it easier fo [read more]
This release of Channel.me contains a couple of new features as well as a complete re-write of the access control features to future proof Channel.me [read more]
The January release of Channel.me now includes a basic statistics module. We will be building on this module in future releases depending [read more]
On the 4th of September, we released an update to the Channel.me live server that includes several new features to improve our product.
Agent Overview [read more]
Having listened to feedback provided by our awesome users, we have made some changes the Channel.me which will be covered in this post, so let's get t [read more]
We have created a new feature for the latest version of Channel.me called Quick Responses. This allows you to reply to your customers quickly using pr [read more]
We recently released an update to Channel.me adding a new feature allowing agents to pause Chat. After a full week of use by our users we have receive [read more]
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