Chat for your website
I want to learn more about Channel.me:
Problems We Solve For Customer Service
On a daily basis, our customers solve the following problems with our Co-browsing and Live Chat:
- Agents struggle to understand what the caller is doing on company's website
- Back-and-forth email chains from customers trying to explain their issue
- Visitors leaving the sales funnel
- Average NPS and CES
Why Our Software is Different
Software can be frustrating for contact center (agents).
Not all users are highly technical or immediately understand what will happen when they click a certain button in an interface.
If agents don't understand what will happen, they will not click on it and thus not use it. You'll end up with software that has a lot of unused features.
We work closely together with the people who use it. See how we work together on our Roadmap