Cobrowsing helps you support visitors on your website,
just like IT supports you remotely on your computer.
Problems We Solve For Our Customers
On a daily basis, our customers solve the following problems with our Cobrowsing and LiveChat:
- Agents struggle to understand what the caller is doing on company's website
- Back-and-forth email chains from customers trying to explain their issue
- Visitors leaving the sales funnel
- Average NPS and CES
Why Our Software is Different
We listened to thousands of contact center agents to create the software they wanted. Everything about our software is designed to be better for agents.
Together is Better
Every day we connect people who share interest. We do this because we believe together is better.
Build Together
Software usage can be frustrating. We eliminate this by working closely together with our customers on every feature we release. The goal is building software that you immediately understand.
Built with Erlang
Like WhatsApp we use the programming laungauge Erlang to support high traffic websites. 80% of all phone messages are handled by telephony systems built with Erlang.
What is Cobrowsing?
Cobrowsing is like screen sharing(for example TeamViewer) but web based and designed for sales & support teams.
Your website visitors can share their browser screen with a contact center agent.
This allows the agent to see what the customer is talking about in less than 2 seconds.