From startup to scale-up

    17 September 2018 written by Justin @

    We doing quite while this past year with the road map and in communication with customers, but lately you might wonder whether we’re still alive. We have been busy preparing for a next phase. From the day we started the company we intended to use professional software like Salesforce CRM, Zendesk…

    Chat History Update

    16 September 2016

    In another update to the live server, we have added the ability to filter chats based on: Period: Today, Yesterday, This Week, Last Week, This Month, Last Month Closed chats Missed chats This update brings us a step closer to the full functionality that we want to have for our users.

    Chat with Support

    8 March 2016

    Today we launched a new method of contacting our support department. From within the agent screen you can now directly contact support using chat! Our goal is to shorten support response times even further and give you the user, the opportunity to give feedback and discuss any issues you are having…

    Product Update Februari 2016

    25 February 2016

    We have created a new feature for the latest version of called Quick Responses. This allows you to reply to your customers quickly using pre-defined answers. In order to use Quick Responses, click the icon in the chat entry field as shown below: A list of possible responses is shown and…

    Co-Browsing Improves the Customer Journey

    17 June 2015

    Introduction In this blog post we want to tell what we learned about introducing cobrowsing on the site of our clients. Over the years we have learned a couple of interesting facts about the customer journey which we want to share. What Usually Happens Before Co-Browsing In most companies the…

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