Our journey to more user-friendly B2B software
16 September 2016
In another update to the Channel.me live server, we have added the ability to filter chats based on: Period: Today, Yesterday, This Week, Last Week, This Month, Last Month Closed chats Missed chats This update brings us a step closer to the full functionality that we want to have for our users.Read more
7 September 2016
On the 4th of September, we released an update to the Channel.me live server that includes several new features to improve our product. Agent Overview : At any given time, the supervisor agent can now open an overview of all currently logged in agents. Certain information about each agent can be…Read more
21 March 2016
Having listened to feedback provided by our awesome users, we have made some changes the Channel.me which will be covered in this post, so let's get to it! User Interface Update : Many of you have been asking to increase the size of the chat screens in the agent user interface. We have answered…Read more
8 March 2016
Today we launched a new method of contacting our support department. From within the agent screen you can now directly contact support using chat! Our goal is to shorten support response times even further and give you the user, the opportunity to give feedback and discuss any issues you are having…Read more
25 February 2016
We have created a new feature for the latest version of Channel.me called Quick Responses. This allows you to reply to your customers quickly using pre-defined answers. In order to use Quick Responses, click the icon in the chat entry field as shown below: A list of possible responses is shown and…Read more
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