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Blog

Our journey to more user-friendly B2B software

  • Update April 2017 - Co-browsing Statistics

    3 May 2017

    In this update of the Channel.me live server, we have included co-browsing statistics and completely overhauled back end security to make it easier for us to add new features in the future. If you now log in as an agent you can click the Analytics menu at the top and select Cobrowsing Statistics:…

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  • Chat History Update

    16 September 2016

    In another update to the Channel.me live server, we have added the ability to filter chats based on: Period: Today, Yesterday, This Week, Last Week, This Month, Last Month Closed chats Missed chats This update brings us a step closer to the full functionality that we want to have for our users.

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  • New Release - September

    7 September 2016

    On the 4th of September, we released an update to the Channel.me live server that includes several new features to improve our product. Agent Overview : At any given time, the supervisor agent can now open an overview of all currently logged in agents. Certain information about each agent can be…

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  • Product Update March 2016

    21 March 2016

    Having listened to feedback provided by our awesome users, we have made some changes the Channel.me which will be covered in this post, so let's get to it! User Interface Update : Many of you have been asking to increase the size of the chat screens in the agent user interface. We have answered…

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  • Chat with Channel.me Support

    8 March 2016

    Today we launched a new method of contacting our support department. From within the agent screen you can now directly contact support using chat! Our goal is to shorten support response times even further and give you the user, the opportunity to give feedback and discuss any issues you are having…

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About Channel.me

Co-browsing and Live Chat software for websites.