Keep phone conversations short and simple, exactly see what your visitor is talking about.
Cobrowsing is like screen sharing (TeamViewer, Join.me etc) except that it's limited to sharing webpages.
With screen sharing software you can control the entire computer, Channel.me only shows what's on the customer's web page itself, not other open tabs, and not other open applications, making it much more secure than a traditional solution.
60% Hang up the phone without converting
Customers call your company looking for answers to their questions or to get advice.
You have no control if a customer says "I will finish my order online"
Increase conversion up to 50%
Take control by guiding the customer through their sales journey. Fill in forms together and remove all of their uncertainties.
Perhaps they need just a little nudge on the last step of their order.
Channel.me uses the same kind of encryption your bank uses.
View Only - Is you need a more secure option, agents can view only.
Control - An agent can guide online visitors through your website.
Field masking allows companies to specify which form fields on a webpage contain sensitive information. All masked fields are disabled for an agent and never leaves the online visitors browser or passes through the Channel.me servers.
Channel.me synchronize user actions on a webpage and therefore works without any downloads or JAVA installed.
Channel.me is 100% web based and follows web standards. Therefore it works on any device with a browser.
Guide a visitor to the right content on your website. Both the visitor and the agent can navigate. The visitor sees the mouse pointer of the agent and vice versa, so both have real understanding what the other is doing.
Highlight and point out important parts of a web page by adding a sticky note.
Instantly see what an online visitor is typing in online forms. Agents can fill out complex forms together with the online visitor.
See an online visitor scrolling a large web page. The agent is able to scroll the view of the customer to exactly the right location and vice versa.
Channel.me can be used behind login screens. This allows you to help visitors in your checkout procedure or their account on your site.
Channel.me allows support agents to easily start co-browsing with a visitor by asking the visitor to read out four digit customer code on a page. The co-browsing session will start immediately and the agent is able to see what the visitor is doing.
We'd love to show you.