Cobrowsing for sales and support
Keep phone conversations short and simple, exactly see what your visitor is talking about.
Core Features
Browse and Click together
Guide a visitor to the right content on your website. Both the visitor and the agent can navigate. The visitor sees the mouse pointer of the agent and vice versa, so both have real understanding what the other is doing.
Sticky Notes
Highlight and point out important parts of a web page by adding a sticky note.
Co-Filling
Instantly see what an online visitor is typing in online forms. Agents can fill out complex forms together with the online visitor.
Co-Scrolling
See an online visitor scrolling a large web page. The agent is able to scroll the view of the customer to exactly the right location and vice versa.
Works Behind Logins
Channel.me can be used behind login screens. This allows you to help visitors in your checkout procedure or their account on your site.
Field Masking
Field masking allows companies to specify which form fields on a webpage contain sensitive information. All masked fields are disabled for an agent and never leaves the online visitors browser or passes through the Channel.me servers.
Reports
Use your current reporting system like Google Analytics to see the impact of cobrowsing.
SSL Encrypted Connections
Channel.me uses the same kind of encryption your bank uses.
Mobile support
Runs on all mobile devices like iPhone, iPad and Android based devices.
What is cobrowsing?
Cobrowsing is like screen sharing (TeamViewer, Join.me etc) except that it's limited to sharing webpages.
With screen sharing software you can control the entire computer, Channel.me only shows what's on the customer's web page itself, not other open tabs, and not other open applications, making it much more secure than a traditional solution.
Questions? Call +31 20 6816734
Free Cobrowsing & Chat Demo
Want to see how Channel.me works?