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Updates for Cobrowsing & Live Chat

    June 2017

    1 June 2017

    As you may have noticed on our online Roadmap (URL), we are currently working on a new user interface for channel to make it easier to choose which activity you will be performing when you log in. This will make it possible for supervisors, for instance, to log in to Channel.me and not have to deal…

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    May 2017

    3 May 2017

    In this update of the Channel.me live server, we have included co-browsing statistics and completely overhauled back end security to make it easier for us to add new features in the future. If you now log in as an agent you can click the Analytics menu at the top and select Cobrowsing Statistics:…

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    April 2017

    10 April 2017

    This release of Channel.me contains a couple of new features as well as a complete re-write of the access control features to future proof Channel.me and improve security. The first feature is the ability to tag your chats. You can create your own topics and assign them to chats once a chat is…

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    January 2017

    10 February 2017

      Analytics: The January release of Channel.me now includes a basic statistics module. We will be building on this module in future releases depending on feedback from our users. Weekly – If you click the Analytics menu and select the Weekly option, you will see an overview of chats per week:…

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    September 2016

    7 September 2016

    On the 4th of September, we released an update to the Channel.me live server that includes several new features to improve our product. Agent Overview : At any given time, the supervisor agent can now open an overview of all currently logged in agents. Certain information about each agent can be…

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