September 2018

14 September 2018 written by Maas @ Channel.me

The first update after our holiday period. We have updated: Cobrowsing & Chat : Improved the security for sites working with DigiD. (Updated jQuery from 1.11.1 to 3.3.1) Chat : Fixed a UI problem for users who have more than 20 chat topics. Channel.me site updates: Vacancies (yes we are…

August 2018

We haven't written anything about updates for a long time. Not that we didn't do any updates , we just didn't take the time to write anything here. From now on we will write the technical details of our updates in this location. Today we have updated our site and changed the following:…

June 2017

As you may have noticed on our online Roadmap (URL), we are currently working on a new user interface for channel to make it easier to choose which activity you will be performing when you log in. This will make it possible for supervisors, for instance, to log in to Channel.me and not have to deal…

May 2017

In this update of the Channel.me live server, we have included co-browsing statistics and completely overhauled back end security to make it easier for us to add new features in the future. If you now log in as an agent you can click the Analytics menu at the top and select Cobrowsing Statistics:…

April 2017

This release of Channel.me contains a couple of new features as well as a complete re-write of the access control features to future proof Channel.me and improve security. The first feature is the ability to tag your chats. You can create your own topics and assign them to chats once a chat is…

January 2017

  Analytics: The January release of Channel.me now includes a basic statistics module. We will be building on this module in future releases depending on feedback from our users. Weekly – If you click the Analytics menu and select the Weekly option, you will see an overview of chats per week:…

September 2016

On the 4th of September, we released an update to the Channel.me live server that includes several new features to improve our product. Agent Overview : At any given time, the supervisor agent can now open an overview of all currently logged in agents. Certain information about each agent can be…

March 2016

Having listened to feedback provided by our awesome users, we have made some changes the Channel.me which will be covered in this post, so let's get to it! User Interface Update : Many of you have been asking to increase the size of the chat screens in the agent user interface. We have answered…

Product Update Februari 2016

We have created a new feature for the latest version of Channel.me called Quick Responses. This allows you to reply to your customers quickly using pre-defined answers. In order to use Quick Responses, click the icon in the chat entry field as shown below: A list of possible responses is shown and…

November 2015

We recently released an update to Channel.me adding a new feature allowing agents to pause Chat. After a full week of use by our users we have received invaluable feedback on this feature. In our efforts to make our chat solution easy to use, we are going to take this feedback and make changes to…

November 2015

Through feedback from some of our customers we have learned that at times chat can become overwhelming and as an Agent you may need a couple of minutes to finish helping one of your customers. That generally means you would like to avoid new distractions.

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