From the Channel.me home page, select Settings > Manage Agents.
The information shown for each agent is:
- Chat groups
There are also 2 buttons available allowing you to Edit or Delete existing agents.
Creating an Agent
If you want to create a new agent, click the Add Agent button.
You will need to enter the following information:
- Chat Groups
Once all the information has been filled in, click the Add Agent button.
This is where you control which agent can accept which chat. Many sites are divided up into various areas and our customers use groups to separate agents into the various areas.
If you have any other questions, please contact support.