The menu on the left can be used to select support documents.
Agent documents are for users of the channel.me account. They are written for chat and cobrowse agents.
Supervisor documents are for supervisors. They explain how to setup chat-topics, edit quick responses and manage agents.
ICT documents are for developers of the website on which cobrowsing and chat is integrated. The documents explain how to do field masking in cobrowsing sessions or how to integrate google analytics.
Developer API documents explain how to integrate channel.me cobrowsing and chat into your own product.