We use a security access manager based on ACL's and security policies.
Only authorised agents can start co-browsing sessions with customers. We have two levels
at which agents can co-browse, View only and Control mode.
100% Web based
No dowloads or installations. Our solution runs natively in the browser.
The agent can only help customers within their browser instance. No access
to the desktop or other data on their device is possible. This makes it more save than screen sharing.
Only pages with the channel.me siteconnect script can be co-browsed.
The customer never leaves your already secure website. The agent can help the customer with the same level of security.
Chat sessions, and chat logs are stored on our server. Because chat sessions
can contain privacy information, access to this information is only provided
to trusted personnel.