Co-browsing for Customer Service
Remotely Support Your Website Visitors. Just like IT supports you remotely on your computer.
What is Co-browsing?
Co-browsing is like screen sharing(for example TeamViewer) but web based and designed for sales & support teams.
Your website visitors can share their browser screen with a contact center agent.
This allows the agent to see what the customer is talking about in less than 2 seconds.
Audit Logs
All co-browsing actions are logged in an audit log.
Regulations have specific mandates relating to audit logs.
Co-Scrolling
Remotely support a website visitor and scroll for them.
Sticky Notes
Add a sticky note while in a cobrowse session to highlight an item on the visitors web page.
More Sticky Notes
Mobile support
Our co browsing works on every device, mobile, tablet and desktop.
Co-Navigate
Remotely support a website visitor and scroll for them.
View Only Mode
If more security is needed an account can be set to "view only", where as an agent can't control the visitors webpage.
Disabled Data Storage
Co-browsing works without data storage so it can be used in strict secure environments.
Problems We Solve For Customer Service
On a daily basis, our customers solve the following problems with our Co-browsing and Live Chat:
- Agents struggle to understand what the caller is doing on company's website
- Back-and-forth email chains from customers trying to explain their issue
- Visitors leaving the sales funnel
- Average NPS and CES
