Remotely Support Your Website Visitors. Just like IT supports you remotely on your computer.
Co-browsing is like screen sharing(for example TeamViewer) but web based and designed for sales & support teams.
Your website visitors can share their browser screen with a contact center agent.
This allows the agent to see what the customer is talking about in less than 2 seconds.
All co-browsing actions are logged in an audit log.
Regulations have specific mandates relating to audit logs.
Remotely support a website visitor and scroll for them.
Add a sticky note while in a cobrowse session to highlight an item on the visitors web page.
More Sticky Notes
Our co browsing works on every device, mobile, tablet and desktop.
Remotely support a website visitor and scroll for them.
If more security is needed an account can be set to "view only", where as an agent can't control the visitors webpage.
Co-browsing works without data storage so it can be used in strict secure environments.
On a daily basis, our customers solve the following problems with our Co-browsing and Live Chat: