• Hosted in Europe
  • GDPR Compliant
  • No Downloads Required

Co browsing for Sales & Support

Cobrowsing is the shared browsing of a website by two or more people at the same time. It is similar to desktop sharing technologies, for example TeamViewer or "Remote Desktop" tools from Microsoft and Apple. However, where these tools give full access to the remote machine, cobrowsing is designed specifically to be restricted to a single website, providing safety for your visitors.

 

The Old Way

We've all struggled when trying to explaining something over the phone. Such conversations get even more difficult when trying to describe a technical issue, especially when one party isn't very technical or there is a language barrier.

Communication with your website visitors shouldn't be this hard.

We wanted to make this experience better for a customers, and their customers.

channelme-cobrowsing-old-way

The New Way

Co browsing makes communicating with your website visitors simple, easy and fun. 

Without requiring any software to be downloaded or installed, your website visitors can instantly share their browser screen with your support agents with a single click.

This allows the agent to easily interact with visitors, showing them where to click and enter details, how to fill in forms, discuss options, and guide your visitors to their goal.

A better interaction with the agent means a faster resolution and a happier customer!

channelme-cobrowsing-new-way

Mask & Hide Elements

Form fields can be masked and elements on the page can be set to hidden.

Data of these fields will stay within the visitors local computer/browser.

More Field Masking

Audit Logs

All co-browsing actions are logged in an audit log.

Regulations have specific mandates relating to audit logs.

Co-Scrolling

Remotely support a website visitor and scroll for them.

Sticky Notes

Add a sticky note while in a cobrowse session to highlight an item on the visitors web page.
More Sticky Notes

Mobile support

Our co browsing works on every device, mobile, tablet and desktop.

Co-Navigate

Remotely support a website visitor and scroll for them.

View Only Mode

If more security is needed an account can be set to "view only", where as an agent can't control the visitors webpage.

Disabled Data Storage

Cobrowsing works without data storage so it can be used in strict secure environments.