Software can be frustrating for contact center (agents).
Not all users are highly technical or immediately understand what will happen when they click a certain button in an interface.
If agents don't understand what will happen, they will not click on it and thus not use it. You'll end up with software that has a lot of unused features.
We work closely together with the people who use it. See how we work together on our Roadmap
Every day we connect people who share interest. We do this because we believe together is better.
Like WhatsApp we use the programming laungauge Erlang to support high traffic websites. 80% of all phone messages are handled by telephony systems built with Erlang.
Co-browsing is like screen sharing(for example TeamViewer) but web based and designed for sales & support teams.
Your website visitors can share their browser screen with a contact center agent.
This allows the agent to see what the customer is talking about in less than 2 seconds.