Postponed - Upcoming New Location for Chat and Co-browsing

Some customers need more time to prepare for this update.

We are going to take a different approach and leave the current situation as it is.

For now we postpone this update until further notice.

Last two years we have been working on a new platform that is coming to a final release.

This will help build new features 10x faster for our customers.

Before we can do that our current applications will get a new location.

We will contact all customers personally before we implement steps below.

Step 1 - We will communicate a date so customers can test the new URL's.

Step 2 - From 02-04-2021 we will redirect to the new location. Agents and supervisors need to logon via new URL.

Step 3 - From 02-04-2021 IT can change the loading location on the website.

Customers with custom made script we will contact via email.

Every application will stay the same.

We only change the location where you start an application:

Current location = https://channel.me/account

New location = https://account.channel.me

Our script will stay the same.

We only change the location that is implemented on your website:

Current JavaScript URL = https://channel.me/siteconnect.js

New JavaScript URL = https://account.channel.me/siteconnect.js

Thank you