Postponed - Upcoming New Location for Chat and Co-browsing
Important status update - 16 Mar 2021:
Some customers need more time to prepare for this update.
We are going to take a different approach and leave the current situation as it is.
For now we postpone this update until further notice.
Last two years we have been working on a new platform that is coming to a final release.
This will help build new features 10x faster for our customers.
Before we can do that our current applications will get a new location.
We will contact all customers personally before we implement steps below.
Status (25 Feb 2021):
Step 1 - We will communicate a date so customers can test the new URL's.
Step 2 - From 02-04-2021 we will redirect to the new location. Agents and supervisors need to logon via new URL.
Step 3 - From 02-04-2021 IT can change the loading location on the website.
Checklist URL changes
Customers with custom made script we will contact via email.
- channel.me/siteconnect.js -> account.channel.me/siteconnect.js
- channel.me/frameconnect.js -> account.channel.me/frameconnect.js
- channel.me/account -> account.channel.me/account
For supervisors and agents
Every application will stay the same.
We only change the location where you start an application:
Current location = https://channel.me/account
New location = https://account.channel.me
Our script will stay the same.
We only change the location that is implemented on your website: