• Hosted in the EU
  • GDPR Compliant

Upcoming New Location for Chat and Co-browsing

Last two years we have been working on a new platform that is coming to a final release.

This will help build new features 10x faster for our customers.

Before we can do that our current applications will get a new location.

 

Impact

We will contact all customers personally before we implement steps below.

 

Status (25 Feb 2021):

Step 1 - We will communicate a date so customers can test the new URL's.

Step 2 - From 02-04-2021 we will redirect to the new location. Agents and supervisors need to logon via new URL.

Step 3 - From 02-04-2021 IT can change the loading location on the website.

 

 

 

Checklist URL changes

Customers with custom made script we will contact via email.

  • channel.me/siteconnect.js -> account.channel.me/siteconnect.js
  • channel.me/frameconnect.js -> account.channel.me/frameconnect.js
  • channel.me/account -> account.channel.me/account

 

For supervisors and agents

Every application will stay the same.

We only change the location where you start an application:

Current location = https://channel.me/account

New location = https://account.channel.me

 

For IT

Our script will stay the same.

We only change the location that is implemented on your website:

Current JavaScript URL = https://channel.me/siteconnect.js

New JavaScript URL https://account.channel.me/siteconnect.js

 

 

 

Subscribe to updates

Give your e-mail address to subscribe to Update Notifications. You will receive a confirmation in your e-mail.