We recently released an update to Channel.me adding a new feature allowing agents to pause Chat. After a full week of use by our users we have received invaluable feedback on this feature.
In our efforts to make our chat solution easy to use, we are going to take this feedback and make changes to Chat to improvement the user friendliness.
As you can see in the screenshot below, we have changed the background colors for Chat to give a better indication of which state you are currently in:
Chat Available (White background)
You are ready to accept new chats
Chat Paused (Grey background)
You have paused chat requests and will not receive any new incomming chats.
We appreciate any feedback you can give us as it allows us to create a solution you enjoy using!