The chat experience for the website visitor can be more personal.

Especially with the rise of chatbots. We hear more often that visitors are asking questions like, are you a bot?

To eliminate these questions and make it more personal we can add a photo that the visitor will see on top of their chat window.

Which option do you prefer and why?

1. Use the same photo for every employee
2. Use a photo of the agent
3. Don't use a photo