Emojis can be powerfull and also misinterpreted, for example:
Perfunctory: How are you?
Friendly: How are you? 😊
Creepy: How are you? 😉
Overly intimate: How are you? 😛
With the right guidelines we believe it makes it more personal so want to add Emojis in our Live Chat.
Have you thought about how to use emojis the right way?