The chat experience for the website visitor can be more personal.
Especially with the rise of chatbots. We hear more often that visitors are asking questions like, are you a bot?
To eliminate these questions and make it more personal we can add a photo that the visitor will see on top of their chat window.
Which option do you prefer and why?
- Use the same photo for every employee
- Use a photo of the agent
- Don't use a photo