Audit Log Application

The Audit Log dashboard provides a detailed record of system and user activities. It allows administrators to monitor actions, review historical data, and ensure accountability within the chat environment.

Overview

At the top of the dashboard, the total number of logged events is displayed (e.g., Events: 99). The main log table lists all recorded activities with the following details:

# (ID): Unique identifier for the logged event.
Event: The type of action (e.g., Login, Logoff, Chat Closed, Agent Status).
Extra Info: Additional information about the event, such as chat ID, subject, or status duration.
User: The user or system that performed the action.
IP Address: The IP address from which the action originated.
Country: The geographical location of the user’s IP.
Browser: Browser and operating system details (if available).
Date: Exact timestamp of the event.

Event Filters

On the left panel, you can filter the log by date range or by specific event categories:

Authorization Events
- Login, Logoff, Logon Error
Cobrowse Events
- Stopped
Chat Events
- Started, Closed, Missed, Rated, Categorized, Deleted, Transferred, Status
Answer Bot Events
- Answer Match, No – Please Help, Yes – View Information

These filters make it easy to narrow results to specific types of activity.

Features

Search and Filter: Quickly locate specific user actions or chat-related events.
Detailed Tracking: Each entry includes user identity, IP, and browser details for traceability.
Export Logs: Audit logs can be exported in XLSX format for reporting, compliance, or archiving.

Use Cases

Security Monitoring: Track logins, logouts, and unusual access patterns.
Chat Oversight: Review chat closures, transfers, and categorization events.
Compliance: Maintain historical records for audits or regulatory requirements.
Agent Performance: Monitor agent status updates and availability.