• Hosted in the EU
  • GDPR Compliant

Livechat Button Availability

Livechat Button Availability

The live chat button for Channel.me is dynamic in that it is only visible depending on certain criteria. These criteria are as follows:

- There must be at least 1 agent logged in and not in Pause Mode.

- The logged in agent must have at least 1 chat screen available.


Below are a number of scenarios to give you an idea of how this works.

Scenario 1:
Two agents logged in.

Agent 1 is logged in to the agent screen and chat is activated. There are currently 2 chats in progress. 1 chat screen is available.

Agent 2 is logged in and currently in Pause Mode.

In this case, the chat button is available.

Scenario 2:
Two agents logged in.

Agent 1 is logged in to the agent screen and chat is activated. There are currently 3 chats in progress.

Agent 2 is logged in and currently in Pause Mode.

In this case, the chat button is unavailable.

Scenario 3:
Three agents loggen in.

Agent 1 is logged in to the agent screen and chat is activated. There are currently 3 chats in progress.

Agent 2 is logged in to the agent screen and chat is activated. There are currently 3 chats in progress.

Agent 3 is logged but in Pause Mode.

In this case, the chat button is unavailable.

If you have any questions regarding the availability of the chat button, please contact support@channel.me.