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Livechat Button Availability

Livechat Button Availability

The live chat button for Channel.me is dynamic in that it is only visible depending on certain criteria. These criteria are as follows:

- There must be at least 1 agent logged in and not in Pause Mode.

- The logged in agent must have at least 1 chat screen available.


Below are a number of scenarios to give you an idea of how this works.

Scenario 1:
Two agents logged in.

Agent 1 is logged in to the agent screen and chat is activated. There are currently 2 chats in progress. 1 chat screen is available.

Agent 2 is logged in and currently in Pause Mode.

In this case, the chat button is available.

Scenario 2:
Two agents logged in.

Agent 1 is logged in to the agent screen and chat is activated. There are currently 3 chats in progress.

Agent 2 is logged in and currently in Pause Mode.

In this case, the chat button is unavailable.

Scenario 3:
Three agents loggen in.

Agent 1 is logged in to the agent screen and chat is activated. There are currently 3 chats in progress.

Agent 2 is logged in to the agent screen and chat is activated. There are currently 3 chats in progress.

Agent 3 is logged but in Pause Mode.

In this case, the chat button is unavailable.

If you have any questions regarding the availability of the chat button, please contact support@channel.me.