In the last release we suddenly made chats from colleagues invisible for chat agents. We are very sorry we did that so suddenly without asking first.
The reason for this is that we have some clients which discuss financial details which they are not allowed to share with their co-workers. We didn't think it would have an impact on other clients. We proved to be wrong. Agents sometimes need to look back in the chat history of a co-worker to help a client.
We are going to make it configurable if chats by co-workers are visible to everybody.
Hi, when are this going to be fixed? :-) Until January 2018, we are informed that You will not implement new features, because of stabilization of the platform.
It is very great that you do that, but we need this feature back ASAP :-)
/Greetings from Denmark. Posted 5 years, 7 months ago.
We're currently working on this item! It will be online this week (before 10 nov 2017) Posted 5 years, 6 months ago.
Maas @ Channel.me
Good news! This issue is fixed.
Please let us know if it works. Posted 5 years, 6 months ago.