We want to introduce another way in which chats can be initiated by customers.
In some situations it is better to immediately to connect to a support agent, before the customer types a question.
When the customers want to ask a question, they don't have to formulate a question first, before trying to connect to a support agent. This can prevent frustration by the customer when there is no support agent available at the time. This reduces friction, and leads to a higher NPS score.
Step 1 - Request contact with a support agent.
Step 2 - Connected with agent
Feedback
Kerri Harris
It looks like you've misspelled the word "oppertunities" on your website. I thought you would like to know :). Silly mistakes can ruin your site's credibility. I've used a tool called SpellScan.com in the past to keep mistakes off of my website.
-Kerri Posted 8 months, 12 days ago.
Fred Walker
Hi There,
Just a heads-up that I believe the word "oppertunities" is spelled wrong on your website. I had a couple of errors on my site before I started using a service to monitor for them. There are a few sites that do this but we like SpellingReport.com and ErrorSearch.com.
-Fred Posted 1 month, 3 days ago.