We want to introduce another way in which chats can be initiated by customers.
In some situations it is better to immediately to connect to a support agent, before the customer types a question.
When the customers want to ask a question, they don't have to formulate a question first, before trying to connect to a support agent. This can prevent frustration by the customer when there is no support agent available at the time. This reduces friction, and leads to a higher NPS score.
Step 1 - Request contact with a support agent.
Step 2 - Connected with agent
Feedback
Kerri Harris
It looks like you've misspelled the word "oppertunities" on your website. I thought you would like to know :). Silly mistakes can ruin your site's credibility. I've used a tool called SpellScan.com in the past to keep mistakes off of my website.
-Kerri Posted 1 year, 6 months ago.
Fred Walker
Hi There,
Just a heads-up that I believe the word "oppertunities" is spelled wrong on your website. I had a couple of errors on my site before I started using a service to monitor for them. There are a few sites that do this but we like SpellingReport.com and ErrorSearch.com.
-Fred Posted 10 months, 25 days ago.
Sarah Green
I think you misspelled the word "oppertunities" on your website. If you want to keep errors off of your site we've successfully used a tool like SpellPros.com in the past for our websites. A nice customer pointed out our mistakes so I'm just paying it forward :). Posted 8 months ago.
Kelly Davis
It looks like you have a couple spelling errors on your website such as the word "oppertunities". Check out a service like SpellAce.com to help. We've used it in the past and liked it. Posted 5 months, 5 days ago.
Jarred Miller
Your site looks great but I did notice that the word "oppertunities" appears to be spelled incorrectly. I saw a couple small issues like this. I thought you would like to know!
In case you wanted to fix it, in the past we've used services from a websites like HelloSpell.com to keep our site error-free. Posted 2 months, 7 days ago.