Channel.me Analytics

The current implementation of Analytics in Channel.me covers the following statistics (per week or per agent):

• number of chats received
• number of chats answered and closed

These statistics can be found under the Analytics menu of the agent screen:

Weekly View:

With this view you will see the current week with all chats received and answered:

Using either the arrow buttons or by clicking on the vertical bar representing the desired week, you can select which data set you want to review.

Agent View:

Using the agent view you can see how many chats have been handled per agent:

You can select the desired period using the dropdown on the left.

It is important to note that the functionality of the built-in Analytics will change over time as we receive feedback from our customers!

Google Analytics:

Next to the built in analytics, Channel.me also offers integration to Google Analytics. For more information on using Google Analytics with Channel.me, please see this article.