• Hosted in the EU
  • GDPR Compliant

Updates

Postponed - Upcoming New Location for Chat and Co-browsing

   Important status update - 16 Mar 2021: Some customers need more time to prepare for this update. We are going to take a different approach and leave ... Read more

Chat Status App

 September updates include: Chat Status App Performance improvements were made to the Chat Status app, to reduce page-load times for users reliant of t ... Read more

Chat History API

 This month saw a number of updates, including: Chat Status App A new Chat Status app was released for beta-testing to a number of users. This app prov ... Read more

Security update https only

 As outlined in  our previous update , changes to Chat History and Analytics have been released. In addition to those outlined, the following changes hav ... Read more

June 2020

 Toggle proactive chat activation based on viewport size This month we introduced a new control which allows our customers to set whether the proactive ... Read more

Upcoming July 2020 Changes

 July will see a number of significant changes being released: Chat History Changes Chat History can be very useful to users and supervisors alike. We' ... Read more

May 2020

 28 May 2020 written by Phill @ Channel.me Users can now logon via email To simplify the logon process for our customers, users can now logon to our system by requesting a short-term authentica ... Read more

April 2020

 29 April 2020 written by Phill @ Channel.me Updated Docs Our documentation pages have seen a significant update this month. We hope this will help with integrations, and would love to hear your ... Read more

March 2020

 26 March 2020 written by Phill @ Channel.me Better experience for Visitors when being transferred We have updated the transfer process between support users so that Visitors receive a more infor ... Read more

February 2020

 Details about the Visitor's device In February we introduced a new section to the support user's chat interface, which provides details about the Visi ... Read more

January 2020

 30 January 2020 written by Phill @ Channel.me January was dedicated to a number of small internal fixes along with a focus on changes which were specific to a number of individual clients which di ... Read more

December 2019

 20 December 2019 written by Phill @ Channel.me Improved user experience for visitors We have spent some time focusing our attention on improving the experience for your visitors, and have added sys ... Read more

November 2019

 24 November 2019 written by Maas @ Channel.me Google Chrome 80 support We needed to change the way we handle iFrames for an upcoming release of Google Chrome. Chat Window Improved chat window, break ... Read more

October 2019

 27 October 2019 written by Maas @ Channel.me Rate limit for authentication requests This will make it much harder for automatic password guessing scripts to login. Automatic session timeouts This w ... Read more

August 2019

 31 August 2019 written by Maas @ Channel.me Remove the web based video camera recording and screen capture extension and move to OBS video capture. It looks like what is currently is possible w ... Read more

July 2019

 31 July 2019 written by Maas @ Channel.me Fixed a login redirect loop which could occur when a rememberme cookie was placed, the visitor was trying to login and also was looking at a page whe ... Read more

June 2019

 30 June 2019 written by Maas @ Channel.me Implemented html streaming update view (video experiment) Re-implemented the video player with an MQTT based api (video experiment) Implemented EBML ... Read more

May 2019

 31 May 2019 written by Maas @ Channel.me Implemented new website. (video experiment) Implemented streaming html diffing player to make it possible to broadcast dom updates to a lot of viewer ... Read more

April 2019

 30 April 2019 written by Maas @ Channel.me Welcomed a new colleague . Created mockups for our live shopping video experiment website. Created user interfaces for managing profiles and planning ... Read more

March 2019

 31 March 2019 written by Maas @ Channel.me - Possibility to show all the sessions you are currently logged into. See: https://channel.me/logon/sessions. - Virus scanning for uploaded media item ... Read more

Februari 2019

 28 February 2019 written by Maas @ Channel.me - The entire Channel.me site is now secure https. - Big security update of our base zotonic framework. - Addition of password complexity rules. - Suppo ... Read more

Januari 2019

 20 January 2019 written by Maas @ Channel.me We have updated: Chat : Supervisors can see real-time how many chat lines there are Chat : Added group information to missed chat audit events Read more

December 2018

 1 December 2018 written by Maas @ Channel.me We have updated: Chat : Fixed a the close button on iOS pro-active chat invites, problem for users who scroll down the page Chat : Improved the Analyti ... Read more

November 2018

 1 November 2018 written by Maas @ Channel.me We have updated: Chat : Supervisors can set their own custom text . Read more

October 2018

 1 October 2018 written by Maas @ Channel.me We started a new project to explore live shopping options to help our ecommerce customers generate more online sales.   Read more

September 2018

 14 September 2018 written by Maas @ Channel.me The first update after our holiday period. We have updated: Cobrowsing & Chat : Improved the security for sites working with DigiD. (Updated jQuery fr ... Read more

August 2018

 We haven't written anything about updates for a long time. Not that we didn't do any updates , we just didn't take the time to write anything here. Fr ... Read more
ChannelmeHome

June 2017

 As you may have noticed on our online Roadmap (URL), we are currently working on a new user interface for channel to make it easier to choose which ac ... Read more
cobrowsing Stats

May 2017

 In this update of the Channel.me live server, we have included co-browsing statistics and completely overhauled back end security to make it easier fo ... Read more
Screenshot Chat topics

April 2017

 This release of Channel.me contains a couple of new features as well as a complete re-write of the access control features to future proof Channel.me ... Read more

January 2017

   Analytics: The January release of Channel.me now includes a basic statistics module. We will be building on this module in future releases depending ... Read more

September 2016

 On the 4th of September, we released an update to the Channel.me live server that includes several new features to improve our product. Agent Overview ... Read more
Screen Real Estate.png

March 2016

 Having listened to feedback provided by our awesome users, we have made some changes the Channel.me which will be covered in this post, so let's get t ... Read more
Quick Responses 01 - 2.PNG

Product Update Februari 2016

 We have created a new feature for the latest version of Channel.me called Quick Responses. This allows you to reply to your customers quickly using pr ... Read more
channelme-chat-available

November 2015

 We recently released an update to Channel.me adding a new feature allowing agents to pause Chat. After a full week of use by our users we have receive ... Read more
Channel.me Chat - Pause screenshot

November 2015

 Through feedback from some of our customers we have learned that at times chat can become overwhelming and as an Agent you may need a couple of minutes to finish helping one of your customers. That generally means you would like to avoid new distractions. Read more

Subscribe to updates

Give your e-mail address to subscribe to Update Notifications. You will receive a confirmation in your e-mail.